Tailor your Compact View experience with Queue-Specific Views. You can now customize which ticket fields appear for each queue, defining a unique layout and field order based on the needs of that queue—helping teams focus on the most relevant ticket information for their workflow.

For more details visit our knowledge article

You can now keep agents in the loop—even if they aren’t part of a ticket’s category—by adding them as external subscribers. These agents will be able to view the ticket, add private notes, and unsubscribe when no longer needed. This update helps cross-functional teams collaborate more effectively without requiring full category access.
To enable this feature, turn on the “Access subscribed tickets in unassociated categories” permission for agents who need access to specific tickets outside their assigned categories.

For more details visit our knowledge article

You can now easily move tickets between columns in Kanban view, automatically updating the corresponding ticket property and reorder columns in Compact view using drag and drop functionality. This enhancement streamlines the way you manage and organize your tickets and fields.

For more details visit our knowledge article

Custom Dashboards let you set up multiple reporting metrics on a personalized dashboard page. You can create and organize dashboards, rearrange reports, and apply specific filters to tailor your view. Access to Custom Dashboards is available to all admins and agents, with a new permission setting to manage access.

For more details and setup instructions, visit our knowledge article.

Ticket Status text now adapts dynamically to background colors, boosting contrast and improve readability while meeting WCAG (Web Content Accessibility Guidelines) standards.

We’ve introduced a Smartsheet integration to enhance task management between HappyFox Helpdesk and Smartsheet. This integration enables seamless collaboration by allowing teams to create, link, and manage Smartsheet tasks directly from Helpdesk tickets.

With this integration, you can:

• Create a new Smartsheet task from a HappyFox Helpdesk ticket.
• Link an existing Smartsheet task to a ticket for better tracking.
• Unlink Smartsheet task when they are no longer relevant

For more details and setup instructions, visit our knowledge article