You now get timely visibility when your SASL-based Microsoft SMTP replies encounter delivery issues. New indicators on the channel’s Outgoing Delivery Status page and within the ticket reply editor surface email delivery problems upfront, helping you spot and address them without delay. Agents who can manage channels will also receive email notifications when these issues occur.

For more details, explore our knowledge base article

You can now view open NetSuite invoices directly within HappyFox Helpdesk tickets without switching applications. The integration displays all open invoices associated with the ticket contact, including invoice numbers, due dates, and outstanding balances in both ticket details and new ticket creation screens. This streamlines support workflows by providing agents instant access to customer billing information.

For setup information, visit our knowledge article.

You can now seamlessly change the Account Administrator of your helpdesk account using the new Manage Account Admin permission. This role-based permission system prevents account lockouts when administrators leave or change roles and ensures trusted team members can maintain account access.

For setup instructions, visit our knowledge article.

You can now share Knowledge Base articles across multiple brands using the Shared Sections option during article creation or editing. Select one or more Sections to share with, and the article immediately appears in all selected Shared Sections while maintaining one source of truth. This eliminates duplicate content management as any edits automatically reflect across all shared locations.

Available Plans: ✔ Pro ✔ Enterprise Pro & ✔ All Unlimited agents plan

For setup instructions, visit our knowledge article

You can now view Microsoft Dynamics 365 Business Central customer details and recent Sales Orders directly within HappyFox tickets. The integration automatically displays customer information and sales data in expandable sections on the Ticket Details Page, eliminating the need to switch between applications. This streamlines agent workflows and provides complete customer context for faster, more informed support responses.

For setup information, visit our knowledge article.

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