You can now control who can import contacts using the new Import Contacts permission, allowing access to be granted to specific users through roles and permissions.

To help with the transition, until April 7, 2026, both the Account Administrator and permitted users can import contacts. After that, this permission will be required for all users, including the Account Administrator.

For more information, please refer to our knowledge article.

You can now control asset visibility and management by assigning asset types to specific categories. When access control is enabled for an asset type, only agents belonging to explicitly selected categories can view, create, edit, import, or export those assets.

For more information, please refer to our knowledge article

You can now integrate AfterShip with HappyFox Helpdesk to view shipment tracking information directly inside tickets. Agents can quickly check delivery status, carrier details, and tracking updates without leaving the ticket view.

For setup information, visit our knowledge article.

See how customer support teams are putting AI to work in real-world scenarios, drawing on insights from close collaboration with teams across industries. This session explores practical ways AI can help agents work more efficiently while delivering faster, more consistent customer experiences at scale.

Mar 3, 2026 · 11:00 PM IST
Register here: https://happyfox.zoom.us/webinar/register/WN_GNOWEJvNQ8erX9FYRLFraQ#/registration

Starting January 1, 2026, Shopify no longer supports the creation of legacy custom apps, which affects how new integrations are set up. Existing Shopify integrations will continue to work without any changes. New Shopify-HappyFox integrations must be created using the Shopify Dev Dashboard.

For the new setup instructions, please refer to our knowledge article.

Explore how AI can make a real difference to your customer experiences, grounded in firsthand experience working with customer support teams across industries. From helping agents work smarter to enabling faster, more consistent support at scale, this session shares what actually works in practice.

Feb 24, 2026 · 10:00 AM CST

Register: https://happyfox.zoom.us/webinar/register/WN_ZCa8N_36TRKBqvYNrPBqgQ#/registration