You can now pause call recording during active calls when callers share sensitive information, such as payment details or government IDs.

Click Pause Recording in the call widget to stop recording instantly — a beep tone notifies all participants. Click it again to resume.

For more information, visit our knowledge article.

You can now connect your chatbot to Shopify, letting customers check order status within the chat. They can enquire about recent orders, tracking numbers, payment status, unfulfilled orders or refunds and get instant answers with full order details, line items, and tracking links pulled directly from Shopify.

Contact center reporting has been enhanced to include category filtering across the Contact Center Report and Live Dashboard. You can select one or more routing categories to narrow data, with selections persisting through auto-refreshes. This improvement helps teams analyze performance by routing categories with greater precision.

SMS is now available as a customer support channel in HappyFox AI Contact Center, giving customers a convenient way to reach your support team through text messages.

Agents can send and receive SMS messages directly within the AI Contact Center. Incoming messages are automatically converted into tickets and routed to the appropriate category, with the entire conversation threaded within a single ticket.

For setup instructions, refer to our knowledge base article.

The Call Widget has been refreshed with a modern visual design, including updated icons, colors, and smoother animations across all call states.

From incoming and ongoing calls to hold, transfer, queue, wrap-up, and ticket association, the entire Call Widget now provides a more consistent and polished experience.

This update is purely visual. Call flows and functionality remain unchanged, and no reconfiguration or action is required. For more information, please refer to our knowledge article.

We've upgraded the technology behind the HappyFox BI interface to improve performance and responsiveness—without changing its familiar design or workflows.

Pages load faster, interactions feel smoother, and updated loading indicators make content status clearer. We've also refined success and error messages to provide more useful feedback as you work.

Your existing dashboards, reports, integrations, and configurations remain unchanged. No action is required.