AI Summary has been upgraded to produce ticket summaries that are more concise, factual, and easier to read. Summaries are now organized into Issue, Actions Taken, Resolution, and Next Steps sections, and stay strictly grounded in the ticket, never inferring ownership, root cause, or resolution. Dates, owners, and commitments are retained when present, and a ticket is marked resolved only when the conversation or status confirms it. Greetings, apologies, and routine updates are filtered out to keep summaries focused and actionable.