We've rolled out the beta version of the completely overhauled Reports module. The new Reports module supports advanced reporting with new visualizations and more features. You can access the new Reports from the Main App Menu (top left). Also, you will still be able to access the old Reports module and your existing reports.

The new Reports module contains the following reports.

1. Inflow - Monitor and report on tickets created against various channels and categories. Click here to know more.
2. Agent Activity - Review your team's performance using vital metrics such as ticket participation, closure, replies added and more. Click here to know more.
3. Smart Rules - Report on individual Smart Rules configured in your system. Compare their executions against each other and review their execution pattern across time. Click here to know more.
4. Sneak Preview of upcoming planned reports with mock data.
5. Custom Field based reporting coming soon for Enterprise plan (or above) customers.