Assist AI's Reports Module provides comprehensive insights into the performance and effectiveness of Assist AI. From tracking user interactions to analyzing ticket resolution metrics, the reports module equips administrators with the necessary data to optimize their Assist AI experience.

Administrators will receive the primary metrics via direct message from Assist AI every week.

Key Metrics:

Request Metrics:

• Number of Requests
• User Interaction
• Total Suggestions

Article Metrics:

• Articles Requested
• Most Helpful Articles
• Least Helpful Articles
• Coverage Rate
• Coverage Opportunities

Ticket Metrics:

• Tickets Created
• Ticket Deflection Rate
• Auto Ticket Resolution Rate
• Overall Auto Resolution Rate

Click here to know more about reports.