You can now automate Service Desk 2.0 operations with new workflow triggers and actions. Create workflows that automatically respond to incident creation or updates, and execute actions like creating or updating incidents without manual intervention.

Important Updates:

• The existing HappyFox Service Desk app is now labeled HappyFox Service Desk (Legacy) in the user interface.
  
• All new accounts created via self-signup will automatically include the new Service Desk 2.0 in their pricing plan.