Updating a ticket status in HappyFox also changes the corresponding case record’s status in Microsoft Dynamics. This auto-updation of status property will work only if both HappyFox and Microsoft Dynamics have the same statuses configured.

Additional Enhancements

• Lifecycle reports can now contain ticket and contact properties (including custom fields) in addition to the lifecycle data.

Bug Fixes:

• Fixed: Issue with Canned Action usage count not being incremented correctly.