Bug Fixes:

• Fixed: Deactivated agents were getting counted in the associated agents count shown under agent roles.
• Fixed: The ticket list page getting stuck upon load for a few accounts.

Enhancements:

• New feature to prevent accidental closure of browser tab or forward/backward actions during KB article creation/edit.
• Audit Logs support added for Wrike & Asana integration.
• Granular permissions introduced to completely hide the contacts or contact group module for agents.