Canned actions can now be previewed in real-time before applying them in ticket replies/private notes.

Merge fields are replaced dynamically with actual ticket data inside the preview.

Integration information inside Contact Detail pages:

Contextual information about contacts from 3rd party integrations like Shopify, MS Dynamics, Hubspot, Shopify, etc. are now visible in the respective contact details pages.

Handy documentation about keyboard shortcuts (Accessible via the Profile dropdown):

Merged ticket and Related ticket list are now present as separate tabs in the ticket details page: (Previously they were accessible only after scrolling down the entire list of ticket updates)

Bug Fixes

• Fixed: Unicode errors in email archival
• Fixed: Shopify Orders were not showing the latest fulfillment information.
• Fixed File attachment icons in ticket updates were not clickable
• Fixed: Validation messages are not shown in the Support Center login page when the contact login option is set to "Email Only" or "Email & Ticket id".
• Fixed: Performance Report was incorrectly rounding off time-based metrics.
• Fixed: Satisfaction Survey Report erroneously had zero value entries in widget rows.
• Other bug fixes, security optimizations 🔐 , and performance improvements 📈.