Contact Center Report Now Supports an All Phone Lines Filter
The Contact Center Report now supports an All phone lines option in the Phone Line filter. Instead of checking one phone number at a time, you can now see call data for all your phone lines together in a single view.
This improvement saves you from switching between numbers and piecing the data together by hand, giving you a quicker and more complete picture of how your contact center is performing across the business. For more information, visit our knowledge article.