If the HappyFox contact's email address does not match with any contact in SugarCRM, agents can now create a new SugarCRM contact from HappyFox.

Additional Enhancements

• Tag-based filter/queue conditions and text custom-field filter/queue conditions are now case insensitive.
• Webhook logs will now include the "Ticket ID" field along with seconds value in the "Event Time" and "Last Sent Time" fields.
• You can now edit your queues by clicking on the queue header above the ticket list.
• Tickets API endpoint will now return ticket property changes made along with individual updates.
• Sort indicator has been added to the contact custom-field list in Manage>>Custom Fields.
• "Available Time" information related to contact group billing will now be visible in the customer portal as well.
• Added a new setting to automatically pre-fill the country code value for phone numbers in the agent new ticket form.

Bug Fixes

• Fixed: JIRA integration: While creating an issue in JIRA, the ticket updates posted to JIRA loop back and create duplicate JIRA sync-notes on the HappyFox ticket.
• Fixed: RingCentral integration: Issue with successful group calls being identified as missed calls.
• Fixed: Shopify integration: Enabling/Disabling the integration was throwing an error.
• Fixed: Zoho integration: Integrating with EU based Zoho CRM accounts threw an authentication error.
• Fixed: Creating/editing smart rules with "Set Due-date" action was throwing an error.
• Fixed: Tabular export always included ticket and contact fields even on unselecting them.
• Fixed: Unable to add dropdown values on a cloned dropdown type custom field.
• Fixed: Contact accounts created through SSO login do not show up in the contact list page.
• Fixed: UI fixes and stability improvements across the application.
• Fixed: Ticket subject change is not reflected in the outgoing email notification.
• Fixed: Email replies with ticket action tags were not updating the ticket.
• Fixed: Creating a pending agent account by logging in via SSO resulted in a loop.