As part of our continuous efforts to conform to strong Internet security standards, we will discontinue support for TLS v1.0 and TLSv1.1 protocols while accepting forwarded emails in HappyFox Helpdesk. This will take effect from September 20, 2022. This is an extension to our previous step.

It means that if your email servers use one of the weak protocols TLSv1.0 or TLSv1.1 to forward emails, HappyFox Helpdesk will reject such emails.

All popular email providers are already using TLSv1.2+ while delivering emails. From our analysis, we see that the vast majority of our existing accounts (as of today) are already using TLSv1.2+ to forward emails to HappyFox Helpdesk and will not be impacted by this change.

If you have further technical questions, please contact us at [email protected].