Admins can now set up custom statuses exclusive to specific categories. This enables them to track the business process of each category using the Ticket Status field. Various business functions in each organisation using the Helpdesk can now leverage this feature. Eg Tickets of Customer Support Issues category can have a list of statuses and tickets that are part of an Onboarding category can have a different set of statuses.

Click here to refer to the KB article to learn more on the applicable plans, enabling this feature and more.