New Global Shortcut for Ticket Creation:

We’ve made ticket creation easier with the introduction of a new Global Shortcut inside Slack. Click on the Shortcuts icon (⚡️) in the message input field and click on Create ticket to invoke the new ticket form.

New Option to “thread” notifications belonging to the same ticket

We’ve introduced a new option to list all notifications belonging to a ticket in the same thread in slack for easier tracking. This will help unify the notifications sent from HappyFox and the slack thread will log all the activities for that ticket in chronological order.

Help desk admins can toggle this option ON/OFF from the Slack Integration Manage page.