Facebook Integration: Proactive email alerts & stability improvements

HappyFox help desk admins will now receive email notifications when the HappyFox-Facebook integration fails due to configuration changes made on Facebook.

Unlinking and re-linking a Facebook account will no longer cause threading issues on existing Facebook channel tickets.

Additional Enhancements

  • While trying to reset the password for a deactivated agent, HappyFox will notify that the agent is no longer active.

Bug Fixes

  • Fixed: Click-to-call in Aircall integration was not working as intended.
  • Fixed: While setting up RingCentral integration for the first time, the integration was shown to be inactive.
  • Fixed: Opening the contact-group detail page from the ticket detail screen does not display the contacts part of the group.
  • Miscellaneous UI improvements & bug fixes.
Enhancement
Helpdesk
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