26 Jun 25
We have enhanced Contact Custom Fields labeling in Workflow's Ticket Update and Ticket Created triggers for improved usability.
Previously, these fields were generically labeled as "Ticket Contact Custom Fields," which could cause confusion when selecting merge fields. The trigger data now includes more descriptive labels clearly identified as "Contact {CustomFieldName}" format.
This improvement makes it significantly easier to identify and select the correct contact custom fields when building workflow automations.