• Default preference on forwarding tickets will now be: 'Convert replies to this forwarded ticket as a new ticket'
• Timezone information added in Reports page and Scheduled report emails.

Bug Fixes:

• Fixed: Favicon on browser tab wasn't showing on some pages.
• Fixed: UI issues on New ticket creation in contact portal.
• Fixed: Dependent custom fields were not showing after filling parent fields in customer portal.
• Fixed: Contact lookup was not fetching contact results in some permission related scenarios.
• Fixed: UI issues on IE/Edge browsers.
• Fixed: Issue with Ring central contact lookup.
• Fixed: Issue with click to copy KB public link.
• Fixed: Support widget wasn't honouring Due date is mandatory setting during ticket creation.
• Fixed: Other minor bug fixes.