Improvements & Bug Fixes

  • Fixed: Incorrect ticket count was being shown for queues
  • Fixed: Incorrect tickets showing up in default tickets landing page
  • Fixed: Facebook replies were not showing up in HappyFox
  • Fixed: Facebook replies were creating new tickets instead of appending them as replies to the existing ticket.
  • Fixed: Auto assignment was working incorrectly on split tickets
  • Fixed: Logout not being allowed in Ring central integration
  • Fixed: Pagination not retained when navigating between ticket list and ticket details and also in search results.
  • 'Unresponded' queue will now show only pending & un-responded tickets and will not include completed tickets.
  • Other minor improvements and bug fixes.
  • UI Fixes around these areas:
    • Adding tags to tickets
    • Ringcentral: Glitches in login pop up
    • Ringcentral: Glitches in top band during an active call
    • 'Manage queue' pop up
    • Edit Filter conditions
Fix
Helpdesk
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