MS Dynamics CRM Integration
Filter in Compare view: You can filter the search results by lookup fields (eg: Country) to get more accurate results.
Increased Search Results: We now show up to 40 results from CRM when searched for Accounts, Contacts or Leads.
Bug Fixes in MS Dynamics CRM integration:
- Fixed: Field order was not being honored in Compare view, Ticket Sidebar, and Created/Edit Forms.
- Fixed: Link button in agent side new ticket form was not linking the contact to the ticket after ticket creation.