MS Dynamics CRM Integration

Filter in Compare view: You can filter the search results by lookup fields (eg: Country) to get more accurate results.

Increased Search Results: We now show up to 40 results from CRM when searched for Accounts, Contacts or Leads.

Bug Fixes in MS Dynamics CRM integration:

  • Fixed: Field order was not being honored in Compare view, Ticket Sidebar, and Created/Edit Forms.
  • Fixed: Link button in agent side new ticket form was not linking the contact to the ticket after ticket creation.
Enhancement
Helpdesk
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