Quick Actions are pre-built actions that enable agents to perform commonly used Helpdesk tasks with a single click from within Slack or Teams. For example, an agent can update the status of a ticket, assign it to a specific agent etc.. Quick Actions button is available to the agents in the ticket created notification sent by Assist AI.

The available Quick Actions are:

• Add a Private Note
• Set Ticket Assignee
• Change Ticket Category
• Change Ticket Status

To know more about setting up Quick Actions please click here.