HappyFox's SLA (Service Level Agreement) Report allows administrators to measure the performance of different SLAs configured in their help desk and see how well agents are maintaining them.

Find more information in our KB article: Reports: SLA

Heads up: SLA report is being rolled in batches out to all HappyFox accounts. In case you would like to get access to this report sooner, send an e-mail to [email protected] and we'll prioritize your request.