Using the new visibility mode "Contact Group" for KB articles, knowledge base curators can define which contact groups can access which articles.

Feature Summary:

• Create/Manage articles visible only to specific contact groups.
• Manage the order of contact group articles.
• Access contact group articles from the ticket details page.
• Send contact group article creation/update email notification to associated contacts.

Learn more about the feature in our knowledge base article. Get Started today!

Contact Group article visibility mode is available on Enterprise, Enterprise Plus, Starter, Growth, Scale, and Scale Plus pricing plans of HappyFox help desk.