If your RingCentral account has the voice-to-text feature enabled, tickets created in HappyFox through the integration will now contain the text transcript along with the voicemail attachment.

Additional Enhancements

• Personalization preference to land on the “Messages” tab while opening a ticket.
• Youtube videos embedded in KB articles now support full-screen mode.

Bug Fixes

• Fixed: Updating a contact using API resets the unmodified custom fields.
• Fixed: Agents without “Manage Contact” permission could access “Create Contact” option while changing a ticket’s contact.
• Fixed: While printing tickets, if a ticket update included a table with a large number of columns, some of the columns were truncated.
• Fixed: On forwarding an email to HappyFox, the ticket was not created against the original sender when the email had foreign characters in the subject line.
• Fixed: My Widgets failed to load when a report containing single quotes was added as a widget.