Introducing Ticket Preference Setting, a new feature that allows you to customize the number of tickets displayed in a single view within the Service Desk.

This enhancement directly addresses the need for department heads and non-agents to scan through more tickets at once efficiently. By introducing a dropdown option at the account level, users can now choose to view between 10 to 50 tickets in a single view, making it easier to manage and monitor ticket activity without switching between multiple pages.