Please note that as per Google’s announcement, “starting May 30, 2022, Google would no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password. Please note this deadline does not apply to Google Workspace or Google Cloud Identity customers”.

How does it relate to HappyFox Helpdesk? If you are using your Gmail username and password (non Google Workspace or non Google Cloud Identity customers), in the SMTP Settings for outgoing emails in HappyFox, you will need to set up again using a Gmail App Password. Here are the steps to create a Gmail App Password. You can then use this app password to update the SMTP settings again for outgoing emails in the channel settings or in the category settings.

The above note does not apply If you are a Google Workspace or Google Cloud Identity user.