User groups and Knowledge visibility feature
Admins using Assist AI for Teams & Slack, will now be able to create user groups, and associate users to it manually. Assist AI can integrate with multiple knowledge sources including the inbuilt Answers module to fetch relevant answers to the users. However, there could be times when we would like to restrict the content displayed to the users.ย
To tackle this use case, we configureย User Groups in Assist AIย and then restrict the visibility of the corresponding knowledge articles. This ensures that the appropriate user groups receive contextually relevant answers.ย Learn more about creating user groups here.