You can view the recent ticket updates and private-notes posted by an agent in their detail page. Each update contains a reference to the ticket where it was posted.

Additional Enhancements:

• Contact Primary Phone can be used a merge field in notification templates.
• Performance optimizations.

Bug Fixes:

• Fixed: Triggering SMS via Smart Rules failed in the new HappyFox experience.
• Fixed: Apps module was listed in the module switcher for agents without the “Manage Apps” permission.
• Fixed: Adding attachments to tickets created via social media channels was throwing an error.
• Fixed: Navigating to a ticket update using the permalink did not work correctly if the ticket had numerous updates.