The new smart rule action "Create PagerDuty Incident" lets you create and link a PagerDuty incident whenever the specified condition is met for a HappyFox ticket.

To know more about this feature, please visit our knowledge base article on this topic.

Prerequisite: To access this Smart Rule action, you'd have to configure PagerDuty integration first. To get started, visit here.

Other Enhancements and bug fixes:

• RTL/LTR (Writing Direction) toggle for v2.0 Support Center and Contact Portal.
• Misc bug fixes and Performance improvements.