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With remote and distributed work on the rise, many customer support teams want tools like Microsoft Teams to collaborate more effectively.

Integrating the HappyFox Help Desk with Microsoft Teams delivers several customer support workflow benefits, including:

• Easier ways to create tickets internally.
• Faster collaboration between customer service agents and subject matter experts.
• Improved First-Contact Resolution (FCR), First Response Times (FRT) and Ticket Resolution Times (TRT).

When?

📅 Dec 09, 2020 11:00 AM PST