Clipping Large Ticket Updates

Ticket updates larger than 1 Mb within a ticket will now be truncated by default to 200 Kb and can be expanded on click. This change is being done to improve the loading time for large tickets with large content/attachments.

Bug Fixes

• Removed: Staff related merge fields from CC notification template.
• Fixed: The Edit update option is not visible in the ticket details page.
• Fixed: Rare application crash while deletion is in progress.
• Fixed: Copy-pasting inline attachment operation breaks in the contact portal.
• Fixed: New ticket form shows different fonts for custom text areas in IE11, Firefox, and other browsers.
• Corrected: Draft article count is now displayed in the pop-over while deleting KB sections