The all-new Contact Groups Report lets you visualize essential metrics like Tickets Submitted, No. of replies, SLA breaches, and more against each contact group for a given time period.

For more information visit: Contact Groups Report KB article

Heads up: The Contact Groups report is being rolled in batches out to HappyFox accounts belonging to Enterprise or higher plans. In case you would like to get access to this report sooner, send an e-mail to [email protected].