Email Deliverability Resolution
Resolution Update for Agent Replies to Contacts: Outgoing email notifications for agent replies would now be sent through our alternate email provider. With this the email deliverability issue would be resolved and contacts / customers would receive the emails for every Agent Reply. We are migrating accounts to the alternate email provider in an uninterrupted manner. This process should complete in the next 4-6 hours.
Temp Bulk Action Limited: To ensure a smooth increase of email volume on the new email provider, we have temporarily disabled Bulk Action for next 48-72 hours in all accounts. However, if you need this earlier, please do reach out to our support and we will enable it on a case-to-case basis.
Other notifications: All other notifications apart from Agent Replies will continue to be sent from our existing setup and may experience some delays in deliverability. We continue to monitor them and take necessary action. As a workaround, we recommend you to Enable SMTP Authentication on all your email channels and categories.
SMTP Setup SMTP setup will ensure that all outgoing emails sent from your account are unaffected. Please review these help articles to set up SMTP authentication.
In HappyFox Help Desk, If you have configured your email through,
- Channels module > For Email Channels. Read Here
- Categories > To Setup SMTP on your categories. Read Here
Note:- If you are using MS Office 365, you are requested to
