Granular Sync Settings for Github Integration

Github integration users can now individually choose one or both of the below options:

  • Sync HappyFox replies to Github: Enabling this setting will let you push HappyFox ticket replies as "Issue Comments" inside GitHub.
  • Sync GitHub issue comments with HappyFox: Enabling this setting will let you synchronize GitHub's "issue comments" as ticket updates inside HappyFox.

These settings can be accessed at the GitHub integration’s manage page. Know more.

Bug Fixes:

  • Fixed: Incorrect text wrapping for section description text in Support Center.
  • Fixed: Report exports some characters were stripped in date type customer fields if 'Strip Newlines from Text Values' was enabled.
  • Fixed: When SAML SSO is disabled for agents, contacts were not able to log in from the support center side using OKTA and Azure.
  • Fixed: Contact lookup for phone numbers with certain country codes.
  • Other minor Bugs in JIRA integration and merge tags.
  • UI & Performance fixes.
Enhancement
Helpdesk
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