Agents can now @mention other agents in private notes. The mentioned agents will be automatically added to the Alert list. Learn more.

Enhancements:

• Subject line in the ticket details page has been expanded to accommodate the full length.
• Ticket IDs are now displayed as part of the merged and related tickets’ information.

Bug Fixes:

• Fixed: Errors were not shown when contacts are saved with duplicate phone numbers.
• Fixed: Contact Details were getting displayed for the deleted ticket’s details page.
• Fixed: Infusionsoft Integration was showing SSL certificate verification error.
• Other bug fixes and performance improvements.