Ticket property - 'Due Date' is now available as a merge field for use inside:

• Canned actions
• Notifications: Contact & Agent
• Smart rules
• SLA Notifications
• Satisfaction Surveys

Other enhancements:

• Search bar added in Merge ticket modal window for quick access to tickets.

• Slovak Language support added for self-service components - KB, Support Center, and Contact Portal.
• Agent Portal Language support for Croatian, Arabic, Spanish and Italian are Available on demand.